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Case Management: Add exception addresses

In this article we explain how to add an exception address.

Written by Katie Airey

Synergy Case Management, which isn't contained within your LLPG, NLPG, or AddressBase dataset. You can add an exception address.

  1. From the Admin drop-down menu, click Exception Addresses, then click Edit.​

  2. Click Add New Row, then enter the known address details.​

  3. Click Search.​

  4. If the required address is not found, click Create Exception Address.​

  5. Complete any remaining fields, then click Save.

πŸ“ŒNote: If there's a full match when you search for an address, you can't create an exception address. However, if there's a partial match, you can create an exception address.

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