Help & support
Find the right support resources for your needs.
By Neha and 2 others3 authors9 articles
- New support experience through the Access Digital AssistantFind out how the Access Digital Assistant in My Access Portal will replace the Support Portal for raising new cases.
- Unable to see the Access Digital AssistantIn this article, we explain how to resolve the issue if you are unable to see the Access Digital Assistant.
- Support made simple in Access SynergyFind technical help and support with Access Synergy.
- Submit a product development ideaHave an idea to make things better? We’d love to hear it.
- Customer Success Plans explainedUnderstand the level of support available to you for your products.
- MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
- Get entitlement supportWe explain how to request contacts to be added your support entitlements.
- PHP critical vulnerability October 2026Does Synergy, Core+ or Mosaic use PHP?