First, check which of these is the case:
Go to Parent Portal Admin.
Go to Account Manager.
Search for a child who you know should have had their status updated.
Click the parent's name in the search results to go into their account view.
Check what status shows against the preference.
If the correct status is visible in Parent Portal Admin, but not in Parent Portal, then the status was uploaded but isn't visible to parents. If the status in Parent Portal Admin is LA has received the application, then the upload wasn't successful.
If the status isn't visible to parents
Go to Parent Portal Admin.
Go to Lookup Manager, Round Lookup.
Find the relevant round and click the magnifying glass icon next to the round description.
Check the Offer Status Available Date and Offer Status Available Time.
To update the Offer status, available date, and time:
Go to the Admissions module.
Click Admin, then click Admissions Rounds.
Check the relevant round.
Under the Enrol tab, look at the Offer Status Available Date.
Go to EDEM, then select Send to Parent Portal (ENROL).
Select the Export all admissions/fsm/entrance test setup data box.
If the status hasn't been uploaded
Go to EDEM.
Select Send to Parent Portal (ENROL).
Select the Update application preferences on Parent Portal (ENROL) box.
Select the relevant round.
Click Export.
If the upload was unsuccessful, click the View Error Report button to see a list of validation errors.
📌 Note: All errors in the error report must be resolved before you can proceed with the upload. EDEM will not perform a partial upload; if there are any errors, this means no data has been uploaded.