📌Note: This issue is likely due to cached data in the user's web browser interfering with the report loading.
Steps to Clear Browser Cache
For Chrome, Edge, or similar browsers:
Windows:
Navigate to: C:\Users\<YourUsername>\AppData\Local\<BrowserName>\Cache
Delete the contents of the Cache folder.
Mac:
Navigate to: ~/Library/Caches/<BrowserName>/
Delete the contents of the Cache folder.
Alternatively, you can clear the cache via the browser settings:
Open the browser.
Go to Settings > Privacy and Security > Clear Browsing Data.
Select Cached images and files and click Clear data.
⚠️Important: After clearing the cache, you will need to close the browser and reopen it to try this method.
Verification
Once the cache is cleared, have the user try opening the Synergy report again in a normal browser window.
~/Library/Caches/<BrowserName>/
C:\Users\<YourUsername>\AppData\Local\<BrowserName>\Cache