Synergy Administrator
Everything you need for administering Synergy
Update new ward addresses in your areaIn this article, we explain how to update addresses for new wards in your area.
Update terminology on the Provider PortalIn this article, we explain how you can update the terminology on the Provider Portal.
Add customisation or CSS stylingIn this article, we explain the areas you can customise within Synergy Web.
Create a Synergy API userIn this article, we explain how to create a user for Synergy API.
Add Google AnalyticsIn this article, we explain how to add Google Analytics to your Synergy websites.
Early Years census doesn't export for a childminderIn this article, we explain what to do if your early years census doesn't export for a childminder.
Create a National Curriculum year roll forward rule setIn this article, we explain how you can create a rule set for your National Curriculum year roll forward.
Replace button labels with symbolsIn this article, we explain how you can replace button labels with symbols in Synergy Web.
Subscribe for service status updatesIn this article, we explain how to access the status dashboard and what it’s used for.
Service Status DashboardIn this article, we will explain how to subscribe and unsubscribe from alerts on the service status dashboard.
Account creation and password reset
Forgotten password and password reset
Self-service password reset utilityIn this article, we explain how to sign up and use the password reset utility.
Forgotten password emails are stuckIn this article, we explain what to do if you have emails in queued status for forgotten passwords.
Manage your user accountsIn this article, we explain how you can request changes to your login accounts, including creating and editing accounts and permissions.
Apply my username and passwordIn this article, we will explain where to apply your Synergy username and password.
Admissions email doesn't sendIn this article, we explain what to check if your admissions emails aren't sending.
Reports and forms
Script request, forms and reporting
Update folder permissions in Reporting ServicesIn this article, we will explain how to update folder permissions in SSRS.
Requesting a database scriptIn this article, we will explain how to request an SQL script run to help batch update my data.
Early year autumn data collection reports guideIn this article, we explain the steps to upload the DfE funding report to your local environment.
Requesting an RDS User list for hosted customersIn this article, we will explain how to find out how many Users are Active on Synergy.
Family centre registration form doesn't showIn this article, we explain what to do with a registration form that isn't displaying on the website.
Create a new header fileIn this article, we explain how to create a new header file in the Letter Template Manager.
Troubleshooting
Potential issues or errors you may come across
Report slow system performance on hosted environmentsIn this article, we explain how to report slow system performance you're finding on your hosted environment.
Screen is stuckIn this article, we explain what you can do if your screen is stuck and you can't close it.
Error: 'RemoteApp disconnected'In this article, we explain what to do if you get the RemoteApp disconnected error.
Error: 'Too many records'In this article, we explain what to do if you're receiving a Too many records error on your address search.
Error: PAF data age error, to old, cannot continueIn this article, we explain what to do if you're getting a PAF data age error when you're address matching.
Error: 'The record is locked by {1}'In this article, we explain what you can do when you receive a The record is locked by {1} error in EDEM.
Error: 'Errors have occurred when trying to send email'In this article we explain what to check if you're getting an error when sending an email.
Ofsted feed has failed to downloadIn this article, we explain what to check if your Ofsted feed hasn't downloaded overnight.
Error: 'Either you have not been added as a Synergy user or you do not have permissions to use this module'In this article, we will explain what to do when you have not been added as a Synergy user or you do not have permission to use this module.
Parent portal emails show as queued statusIn this article, we explain what to do if you have emails in queued status in the parent portal.
Mail merge fields are not populatingIn this article, we explain how to solve issues with your mail merge fields not populating.
End a session and clear a record lockIn this article, we explain how you can end a session manually and how to clear a record lock.
Pupil's colour doesn't change in the PSS screenIn this article, we explain what to do if your pupil's colour isn't changing after marking them as No Further Action.
Change an image on a widgetIn this article, we explain how to change an image on a widget.
Error: 'Duplicate Faith Exisits'In this article, we explain what to do if you get a Duplicate Faith Exists error.