If you have a Synergy screen stuck or it freezes, you may need to clear your session.
Hosted customers
If we host your environment, we can clear this for you. Simply raise a new case online and reference the title of this article. Ensure to include the affected user's name, and the screen they're having issues with.
Non-hosted customers
If you host your own environment, your local IT team should be able to help you.
On their computer, they'll need to do the following.
Open Security Manager, then click Sessions.
Clear the locks of the affected session.
Once complete, on your computer you'll have to do the following.
Press CTRL+ALT+DEL on your keyboard, then click Task Manager.
Click Synergy, then click End Task.
You'll now be able to reopen Synergy as normal.