Troubleshooting
Potential issues or errors you may come across
Report slow system performance on hosted environmentsIn this article, we explain how to report slow system performance you're finding on your hosted environment.
Screen is stuckIn this article, we explain what you can do if your screen is stuck and you can't close it.
Error: 'RemoteApp disconnected'In this article, we explain what to do if you get the RemoteApp disconnected error.
Error: 'Too many records'In this article, we explain what to do if you're receiving a Too many records error on your address search.
Error: PAF data age error, to old, cannot continueIn this article, we explain what to do if you're getting a PAF data age error when you're address matching.
Error: 'The record is locked by {1}'In this article, we explain what you can do when you receive a The record is locked by {1} error in EDEM.
Error: 'Errors have occurred when trying to send email'In this article we explain what to check if you're getting an error when sending an email.
Ofsted feed has failed to downloadIn this article, we explain what to check if your Ofsted feed hasn't downloaded overnight.
Error: 'Either you have not been added as a Synergy user or you do not have permissions to use this module'In this article, we will explain what to do when you have not been added as a Synergy user or you do not have permission to use this module.
Parent portal emails show as queued statusIn this article, we explain what to do if you have emails in queued status in the parent portal.
Mail merge fields are not populatingIn this article, we explain how to solve issues with your mail merge fields not populating.
End a session and clear a record lockIn this article, we explain how you can end a session manually and how to clear a record lock.
Pupil's colour doesn't change in the PSS screenIn this article, we explain what to do if your pupil's colour isn't changing after marking them as No Further Action.
Change an image on a widgetIn this article, we explain how to change an image on a widget.
Error: 'Duplicate Faith Exisits'In this article, we explain what to do if you get a Duplicate Faith Exists error.