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Mail merge fields are not populating

In this article, we explain how to solve issues with your mail merge fields not populating.

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Written by David Bayley-Hamilton
Updated over 5 months ago

If you're having issues with fields not populating, you may need to insert the fields in your mail merge.

To get started, follow these simple steps.

πŸ€“ Tip: You can test mail merges within your letter by pressing Alt+F9.

  1. Open your document template, then click the Mailings tab.

  2. Click Select Recipients, then click Use an Existing List.

  3. Browse to your data source directory, then select your header file.

  4. Click Open, then under Field Delimiter, and click the I symbol.

  5. Click OK, then click Insert Merge Field.

  6. Add your required mail merge fields, then click Save.

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