If you're having issues with emails in queued status in the parent poral, you may need to get a service restarted.
Hosted customers
If we host your environment, we can restart the service for you. Simple raise a new case online and reference the title of this article.
Non-hosted customers
If you host your own environment, you'll need to restart your service. Reach out to your IT team if you need help with this.
Log in to your environment, then click the start button.
Type Services, then click Services when it appears.
Right-click Synergy Orchestra Hub service, then click Stop.
Wait five sections, then click Start.
🤓 Tip: Ensure your service reports as Running when you're finished.