If you're experiencing issues in sending your admissions emails, there's a couple of things to check.
Check the status of your recent emails
First, you'll need to open the status screen for your recent emails.
In Synergy Web Admin, click Email Manager, then click Sent Emails.
On the Select an email type to view drop-down list, select Forgotten Password.
Click Search, then check the status of your recent emails.
If you're seeing Error status, click View Details.
Queued status
Once you've checked the status of your recent emails, you'll need to ensure that you've enabled the right settings.
Click System Manager, then click Options.
Expand Common, then click Mail Settings.
Select Enable Email Sending.
Enable Email Sending is already selected
If you already have the setting selected, the Orchestra Hub service may need restarting.
If you're a hosted customer, please raise a new case online and reference the title of this article.
If you're self-hosted, speak to your IT team to do this for you.