Our password reset utility allows you to reset your password for your Access Synergy-hosted account.
📌 Note: If you've not enrolled yet and need your password reset, raise a new case online requesting a reset to your Synergy Hosted account.
Sign up to use the utility
To use the self-service password reset function, follow these simple steps.
Open your Synergy Remote App webpage, and click the Forgot your Password? link.
Click Log In, then enter your full username and password.
Click Log In, then assign your account to an authentication app. We recommend Microsoft Authenticator, but Google Authenticator also works.
Follow the onscreen instructions, then click Next.
When you've received your confirmation, sign out and close the window.
You'll now see an entry in your authentication app called ADSelfServicePlus:[Username]. Please feel free to rename this if necessary.
Why do I need to enrol?
You need to enrol to provide an additional layer of online security protection to your Synergy account, especially as you transition from an old password to a new password. It must be you, and only you, who is resetting your password.
If you need to disenrol due to a new device
⚠️Important: Suppose you are unable to access your authentication code due to a new device or mobile phone, which prevents you from resetting your Synergy-Shared login password. In this case, contact the support desk and request that your Synergy account be disenrolled from the Self-Serve Utility.
Once you have received confirmation from the team that your Synergy Account has been disenrolled, you can then enrol again on your new device by following the steps.
Open the Synergy Remote App webpage and click on the Forgot your Password link.
This will take you to a new page, then click Enrol.
On the next screen, enter your Synergy Username and password and click Login.
Once you have done that, you will then be shown the User Registration screen.
📌Note: This screen allows you to assign your account to an authenticator app, typically located on an individual's mobile phone and recommend Microsoft Authenticator; however, this has been tested and confirmed to work with Google Authenticator and Twilio Authy Desktop as well. Other authentication apps may not work.
Once completed, you will see an entry in your authentication app called 'ADSelfServicePlus: Your username'. This can be renamed should you wish.
You will also receive an email advising of successful enrolment to the Synergy Self-Service utility. Now, sign out using the highlighted button and close the window.
Reset your password
On your Synergy Remote App webpage, click on the Forgot your password? link.
Input your username and click continue.
Enter the code from your selected authenticator app, then click Continue.
Enter a new password using these criteria.
14 characters in length.
A capital letter.
A number.
A unique character such as @, !, ?, %, £, etc.
Nothing in a sequence such as abc, 123, xyz, etc.
Nothing related to your name, email, or username.
Wait for the on-screen confirmation message, then close the webpage.
Return to the Synergy Remote Desktop login page, then enter your new details.