⚠️Important: Our support team will only run scripts in specific circumstances.
When an update is absolutely necessary and can't be done in any of the Synergy modules.
When data has been damaged as a result of a bug/error.
When data can't be corrected manually due to a bug/error.
When a script is needed as a fix/workaround to a bug/error.
📌Note: If you have had a script supplied by us previously and want to run it again, please raise a new case so we can double-check that the script you have is still the most up-to-date version and is still safe and relevant to run.
If you need a script for one of the above reasons, please raise a new case online and describe your issue.
⚠️Important: If you need a script for something which can be done in a Synergy module but would be time-consuming, or to fix something which was done by user error, for example, scripting back in accidentally deleted data, this can be done, but would be a chargeable service. Please contact your account manager for further information.
⚠️Warning: You should not be writing your scripts or running scripts on your database without explicit permission from the Synergy team. Doing so is a breach of the service level agreement, and you may be charged for any support needed if issues arise after running a script.