System Administrator
Everything you need for administering Synergy
By Billy1 author38 articles
- Update new ward addresses in your areaIn this article, we explain how to update addresses for new wards in your area.
- Update terminology on the Provider PortalIn this article, we explain how you can update the terminology on the Provider Portal.
- Add customisation or CSS stylingIn this article, we explain the areas you can customise within Synergy Web.
- Create a Synergy API userIn this article, we explain how to create a user for Synergy API.
- Add Google AnalyticsIn this article, we explain how to add Google Analytics to your Synergy websites.
- Early Years census doesn't export for a childminderIn this article, we explain what to do if your early years census doesn't export for a childminder.
- Create a National Curriculum year roll forward rule setIn this article, we explain how you can create a rule set for your National Curriculum year roll forward.
- Replace button labels with symbolsIn this article, we explain how you can replace button labels with symbols in Synergy Web.
- Subscribe for service status updatesIn this article, we explain how to access the status dashboard and what it’s used for.
- Service Status DashboardIn this article, we will explain how to subscribe and unsubscribe from alerts on the service status dashboard.
- How to change my personal details on my Access Portal AccountIn this article, we will explain how you can change your personal details on the My Access Portal Account.
- Enrolling error: 'account not valid'In this article, we'd like to explain how to resolve this issue when you encounter it.
Account creation and password reset
Forgotten password and password reset
- Self-service password reset utilityIn this article, we explain how to sign up and use the password reset utility.
- Forgotten password emails are stuckIn this article, we explain what to do if you have emails in queued status for forgotten passwords.
- Manage your user accountsIn this article, we explain how you can request changes to your login accounts, including creating and editing accounts and permissions.
- Apply my username and passwordIn this article, we will explain where to apply your Synergy username and password.
- Admissions email doesn't sendIn this article, we explain what to check if your admissions emails aren't sending.
Reports and forms
Script request, forms and reporting
- Update folder permissions in Reporting ServicesIn this article, we will explain how to update folder permissions in SSRS.
- Requesting a database scriptIn this article, we will explain how to request an SQL script run to help batch update my data.
- Early year autumn data collection reports guideIn this article, we explain the steps to upload the DfE funding report to your local environment.
- Requesting an RDS User list for hosted customersIn this article, we will explain how to find out how many Users are Active on Synergy.
- Family centre registration form doesn't showIn this article, we explain what to do with a registration form that isn't displaying on the website.
- Create a new header fileIn this article, we explain how to create a new header file in the Letter Template Manager.
- Unable to open the report via Incognito ModeIn this article, we explain how to resolve your issue when trying to open a report via an Incognito window.
Troubleshooting
Potential issues or errors you may come across
- Report slow system performance on hosted environmentsIn this article, we explain how to report slow system performance you're finding on your hosted environment.
- Screen is stuckIn this article, we explain what you can do if your screen is stuck and you can't close it.
- Error: 'RemoteApp disconnected'In this article, we explain what to do if you get the RemoteApp disconnected error.
- Error: 'Too many records'In this article, we explain what to do if you're receiving a Too many records error on your address search.
- Error: PAF data age error, to old, cannot continueIn this article, we explain what to do if you're getting a PAF data age error when you're address matching.
- Error: 'The record is locked by {1}'In this article, we explain what you can do when you receive a The record is locked by {1} error in EDEM.
- Ofsted feed has failed to downloadIn this article, we explain what to check if your Ofsted feed hasn't downloaded overnight.
- Error: 'Either you have not been added as a Synergy user or you do not have permissions to use this module'In this article, we will explain what to do when you have not been added as a Synergy user or you do not have permission to use this module.
- Parent portal emails show as queued statusIn this article, we explain what to do if you have emails in queued status in the parent portal.
- Mail merge fields are not populatingIn this article, we explain how to solve issues with your mail merge fields not populating.
- End a session and clear a record lockIn this article, we explain how you can end a session manually and how to clear a record lock.
- Pupil's colour doesn't change in the PSS screenIn this article, we explain what to do if your pupil's colour isn't changing after marking them as No Further Action.
- Change an image on a widgetIn this article, we explain how to change an image on a widget.
- Error: 'Duplicate Faith Exisits'In this article, we explain what to do if you get a Duplicate Faith Exists error.