Troubleshooting
Potential issues or errors you may come across
By Billy1 author14 articles
- Report slow system performance on hosted environmentsIn this article, we explain how to report slow system performance you're finding on your hosted environment.
- Screen is stuckIn this article, we explain what you can do if your screen is stuck and you can't close it.
- Error: 'RemoteApp disconnected'In this article, we explain what to do if you get the RemoteApp disconnected error.
- Error: 'Too many records'In this article, we explain what to do if you're receiving a Too many records error on your address search.
- Error: PAF data age error, to old, cannot continueIn this article, we explain what to do if you're getting a PAF data age error when you're address matching.
- Error: 'The record is locked by {1}'In this article, we explain what you can do when you receive a The record is locked by {1} error in EDEM.
- Ofsted feed has failed to downloadIn this article, we explain what to check if your Ofsted feed hasn't downloaded overnight.
- Error: 'Either you have not been added as a Synergy user or you do not have permissions to use this module'In this article, we will explain what to do when you have not been added as a Synergy user or you do not have permission to use this module.
- Parent portal emails show as queued statusIn this article, we explain what to do if you have emails in queued status in the parent portal.
- Mail merge fields are not populatingIn this article, we explain how to solve issues with your mail merge fields not populating.
- End a session and clear a record lockIn this article, we explain how you can end a session manually and how to clear a record lock.
- Pupil's colour doesn't change in the PSS screenIn this article, we explain what to do if your pupil's colour isn't changing after marking them as No Further Action.
- Change an image on a widgetIn this article, we explain how to change an image on a widget.
- Error: 'Duplicate Faith Exisits'In this article, we explain what to do if you get a Duplicate Faith Exists error.