Troubleshooting
Potential issues or errors you may come across
By Katie1 author8 articles
- Error: 'Could not refresh the impersonation user details'In this article, we explain what to do if you're seeing an error when logging in.
- School isn't showing on the current school searchIn this article, we explain what to do if a school isn't showing on the current school search.
- Admissions emails show as Sending RequestedIn this article, we explain what to do if your admissions emails show as Sending Requested.
- Address matching MAPX50 errorIn this article, we explain what to do if you get a MAPX50 error when address matching or adding a preference to a child.
- Error: 'Network file not found'In this article, we explain how to resolve a network file not found error for your admissions.
- The application's current school differs from the child's recordIn this article, we explain what to do if the current school on an application is different from the child's record.
- Error: 'Incorrect Nearest School'In their article, we explain what to do if you're getting the Incorrect Nearest School error.
- Error: 'Must enter band hierarchy'In this article, we explain what to do if you receive a band hierarchy error on your ALT data imports.