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Case Management: Add exception addresses

In this article we explain how to add an exception address.

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Written by David Bayley-Hamilton
Updated over 5 months ago

Synergy Case Management, which isn't contained within your LLPG, NLPG, or AddressBase dataset. You can add an exception address.

  1. From the Admin drop-down menu, click Exception Addresses, then click Edit.​

  2. Click Add New Row, then enter the known address details.​

  3. Click Search.​

  4. If the required address is not found, click Create Exception Address.​

  5. Complete any remaining fields, then click Save.

πŸ“ŒNote: If there's a full match when you search for an address, you can't create an exception address. However, if there's a partial match, you can create an exception address.

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