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Troubleshoot unexpected EYPP amounts

In this article, we explain the steps to investigate and resolve issues when Early Years Pupil Premium payments are incorrect or unexpected in Synergy FIS.

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Written by Nicole Sibun
Updated yesterday

You can investigate unexpected EYPP amounts by checking the child's eligibility status, weighting configuration, and funding records. EYPP payment issues usually relate to eligibility status, weighting setup, or calculation rules.

This article helps you identify and resolve the most common EYPP payment problems.


Check the child's EYPP eligibility

First, verify the child is eligible for EYPP.

  1. Open the child record.

  2. Check the EYPP Personal Indicator icon

  3. Double-click the EYPP Personal Indicator to view full details.

  4. check for:

    • ECE eligibility status ("Found" or "Not Found")

    • Current discretionary entitlement

    • In Public Care status (LAC)

πŸ“ŒNote: Children need at least one of these to be eligible for EYPP.

Verify the EYPP weighting is applied

Check if the EYPP weighting appears on the child's funding record.

  1. From the child record, select the Funding tab.

  2. Select the relevant funding period.

  3. Look for EYPP weighting in the Weightings section.

If EYPP weighting is missing:

The child may be eligible but the weighting wasn't applied. Check:

  • System Manager β†’ Options β†’ FIS β†’ Funding β†’ Default EYPP Weighting Type is set correctly

  • The weighting type exists in Admin β†’ Funding β†’ Weighting Types

  • The weighting is configured for the correct Year/Term and Funding Type

Check the weighting rates are correct

Incorrect rates cause incorrect EYPP payments.

  1. Click FIS β†’ Admin β†’ Funding β†’ Weighting Types.

  2. Open your EYPP weighting type.

  3. Find the row for the relevant Year/Term and Funding Type.

  4. Verify the rates match your expected values.

If rates are incorrect:

  1. Click the row to edit.

  2. Enter the correct rates.

  3. Click OK then Save.

  4. Recalculate affected headcounts.

Check for multiple provider issues

When a child attends multiple providers claiming EYPP, payments may be split unexpectedly if providers were paid at different times.

  1. Open the child record.

  2. Select the Funding tab.

  3. Check how many providers the child is registered with for the same term.

If child attends multiple providers:

Check the payment timing:

  • Were all provider claims imported before Payment Production?

  • Was one provider paid before another provider's claim was imported?

⚠️Warning: If Provider A was paid first, then Provider B's claim imported later, EYPP will be recalculated and split between both. This causes overpayment to Provider A.

Solution: Use Batch Create EYPP Adjustments to correct the EYPP split.

Verify the calculation is correct for the funding type

Different funding types calculate EYPP differently.

For 3/4 year olds claiming 30 hours:

EYPP should only apply to first 15 Funded hours (not Extended hours).

  • Expected EYPP: 180 hours per term (15 Γ— 12 weeks)

  • If showing (for example) Β£360.00 instead of Β£180.00, check Expanded/Extended Rate is set to Β£0.00

For 9 month-2 year olds claiming 30 hours:

EYPP should be calculated proportionally on 50% of hours.

  • Expected EYPP: 180 hours per term (proportional calculation)

  • If showing 360 hours, check the weighting configuration

For 2 year olds claiming both Funded and Expanded:

EYPP should apply to Funded hours with priority.

  • Child claims 15 Funded + 30 Expanded

  • Expected EYPP: 180 hours (all from Funded hours)

  • Expanded hours should receive Β£0.00 EYPP

Check for adjustment issues

From September 2025, EYPP is not automatically calculated on adjustments.

If base adjustment exists but no EYPP adjustment:

  1. Click Admin β†’ Funding β†’ Batch Create EYPP Adjustments.

  2. Select the Year/Term and Funding Type.

  3. Check if the child appears in the grid.

  4. Enter EYPP adjustment hours and click Generate.

πŸ“ŒNote: You must use Batch Create EYPP Adjustments to create EYPP adjustment lines from September 2025 onwards.

Review eligibility check history

Check if eligibility status changed recently.

  1. Open the child record.

  2. Open the EYPP Personal Indicator.

  3. Click ECE Check History.

  4. Review the check dates and results.

If eligibility changed from "Found" to "Not Found":

Check your System Manager settings:

  • If "Remove EYPP Weighting when Not Eligible" is selected, the weighting was automatically removed

  • This is correct behaviour for children who are no longer eligible

Common EYPP amount issues

Issue

Likely Cause

Solution

EYPP is Β£0.00

No EYPP weighting applied

Check eligibility and weighting setup

EYPP is double expected amount

Incorrect weighting rate configured

Check rates in Weighting Types

EYPP split between providers unexpectedly

Payment timing issue

Review import timing; use Batch Create EYPP Adjustments

No EYPP on adjustment

EYPP not created for adjustment

Use Batch Create EYPP Adjustments

EYPP removed from child

Eligibility changed to "Not Found"

Re-check eligibility or review System Manager settings

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