Family Information Service (FIS)
Everything you need for Family Information Service
Split funding between two providersIn this article, we explain how to split funding for one child between two providers.
Make a provider type available onlineIn this article, we explain how to make a provider type available within FIS online.
EY Census GuidanceIn this article, we have some guidance for the EY Census.
FIS: Deprived areas maintenanceIn this article, we explain how to maintain the deprived area postcodes within FIS.
FIS: DAF adjustment not showingIn this article, we will explain why a child has been nominated for a DAF payment, but it's not populated in the adjustment tab.
FIS: See rejected funding claimsIn this article, we will explain what to do with rejected claims in the EEF import, and the rejected claims and the rejection reason text.
Unable to add extended hoursIn this article, we will explain what to do when a child is eligible for extended hours but cannot add them to FIS or the Provider Portal.
Undoing a carry forwardIn this article, we will explain how you can undo a carry-forward procedure and how a carry-forward can be reversed.
Negative adjustments in FISIn this article, we explain how negative adjustments are generated and how you can pay them.
Duplicates Manager functionalityIn this article, we explain how to use the Duplicates Manager.
FIS: Carry forward procedureIn this article, we explain how to perform a carry forward from the previous funding term to the next.
Add Primary and Secondary SEN for census childrenIn this article, we will explain the steps to record Special Educational Needs types and rankings for children with SEN support or EHCPs in your Early Years Census.
Set up EYPP Weighting TypesIn this article, we will explain the steps to configure Early Years Pupil Premium weighting rates for different funding types in Synergy FIS.
Run a batch EYPP eligibility checkIn this article, we explain the steps to check EYPP eligibility for multiple children simultaneously using the batch eligibility check process in Synergy FIS.
Provider records
Get help with provider records
End a Provider RecordIn this article, we explain what to do if a Provider closes and you do not need to see them in lookups, and how to remove them.
Add inspection outcomes to a provider recordIn this article, we will explain the steps to record detailed Ofsted inspection outcomes for a provider in Synergy FIS
View detailed Ofsted outcomesIn this article, we will explain how to view and understand the new inspection outcomes structure in Synergy FIS.
Enter staff qualifications for Spring censusIn this article, we will explain the steps to enter unqualified staff and SENCO staff counts for your Spring term Early Years Census in Synergy FIS.
Troubleshooting
Potential issues or errors you may come across
Trouble removing an Ofsted registrationIn this article, we explain what to do when you are having issues removing a registration from the Ofsted imported record check screen.
Incorrect or out-of-date data from OfstedIn this article, we explain what to do when a provider has noticed some of the data we hold about them is incorrect.
No message when a date of birth is out of rangeIn this article, we will explain why funding errors and warnings are not displayed when a child's DOB is out of range.
Troubleshoot unexpected EYPP amountsIn this article, we explain the steps to investigate and resolve issues when Early Years Pupil Premium payments are incorrect or unexpected in Synergy FIS.