Troubleshooting
Potential issues or errors you may come across
Error: 'Could not refresh the impersonation user details'In this article, we explain what to do if you're seeing an error when logging in.
School isn't showing on the current school searchIn this article, we explain what to do if a school isn't showing on the current school search.
Admissions emails show as Sending RequestedIn this article, we explain what to do if your admissions emails show as Sending Requested.
Address matching MAPX50 errorIn this article, we explain what to do if you get a MAPX50 error when address matching or adding a preference to a child.
Error: 'Network file not found'In this article, we explain how to resolve a network file not found error for your admissions.
The application's current school differs from the child's recordIn this article, we explain what to do if the current school on an application is different from the child's record.
Error: 'Incorrect Nearest School'In their article, we explain what to do if you're getting the Incorrect Nearest School error.
Error: 'Must enter band hierarchy'In this article, we explain what to do if you receive a band hierarchy error on your ALT data imports.