Admissions
Everything you need for Admissions
Limit in-year admissions applicationsIn this article, we explain how to limit the number of in-year applications a parent can make.
Display Admissions waiting list information on Synergy WebIn this article, we explain how to configure and display waiting list information on Synergy Web Admissions.
Reset or undo auto-allocationIn this article, we explain how to undo the auto-allocation.
Archive an admissions preference statusIn this article, we explain how to archive admission preference statuses.
Set No Further Action on a child recordIn this article, we explain how to set a child as NFA within the Synergy applications.
Display Google Maps in Synergy AdmissionsIn this article, we explain how to enable Google Maps within Synergy Web Admissions.
How are child catchment areas determined?In this article, we explain how the catchment areas are determined in admissions.
Add a new phase to an admissions roundIn this article, we explain how to add a new phase to an admissions round.
Admissions snapshot managementIn this article, we explain how to create, delete and use snapshots.
Switch to Synergy Web Admissions processIn this article, we explain how to switch from the Parent Portal/Enrol to the Admissions application process in Synergy Web.
Electronic Data Exchange Module (EDEM)
Help for your EDEM information
EDEM: Error 'Invalid file structure Reason: The Ignore_ParentError attribute is not declared'In this article, we explain what to do upon importing a file within EDEM, and get an Invalid file structure error.
EDEM: Admissions round not appearing within drop-downIn this article, we explain what to do when performing an ADT/ALT/ATF export within EDEM, an Admissions round is not listed for selection.
EDEM: 'Invalid File Structure'In this article, we explain what to do when you are having this error.
School Access Module (SAM)
Manage your School Access Module
Child not visible on SAM view leavers listIn this article, we will explain how to find out why a child who has applied is not visible in SAM.
View the leavers report within SAMIn this article, we will assist you in viewing the leavers report within SAM.
SAM: Unable to rankIn this article, we explain what to do when users are unable to rank applicants.
SAM: Duplicated children upon Export to Excel or Export to CSVIn this article, we explain what to do when you get children duplicate on the export.
SAM Waiting ListIn this article, we explain why the SAM waiting list options are not available.
Reject a mistakenly approved formIn this article, we will explain why a form was approved in error.
Troubleshooting
Potential issues or errors you may come across
Error: 'Could not refresh the impersonation user details'In this article, we explain what to do if you're seeing an error when logging in.
School isn't showing on the current school searchIn this article, we explain what to do if a school isn't showing on the current school search.
Admissions emails show as Sending RequestedIn this article, we explain what to do if your admissions emails show as Sending Requested.
Address matching MAPX50 errorIn this article, we explain what to do if you get a MAPX50 error when address matching or adding a preference to a child.
Error: 'Network file not found'In this article, we explain how to resolve a network file not found error for your admissions.
The application's current school differs from the child's recordIn this article, we explain what to do if the current school on an application is different from the child's record.
Error: 'Incorrect Nearest School'In their article, we explain what to do if you're getting the Incorrect Nearest School error.
Error: 'Must enter band hierarchy'In this article, we explain what to do if you receive a band hierarchy error on your ALT data imports.